Help

Returns

How do I return my order for a refund?

You can initiate a return at our self-service portal by entering your order number and shipping zip code then following the prompts. If you are returning multiple orders, please ensure each order is packaged separately. If multiple orders are packaged together this may delay a resolution. Please be sure to obtain a receipt when dropping off your return package to help ensure a speedy resolution should your return experience any shipping delays.

 

How long will it take for me to get a refund on my returned item?

Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 10 business days.

Will you accept returns of product in any condition?

Items must be returned in their original condition and packaging, with tags attached. Returned items cannot be washed, worn, used, or altered in any way. Any items deemed used or altered in any way will not be eligible for a refund.

Who pays for my return?

For customers with shipping addresses within the US, free return labels will be provided. International customers are responsible for covering any costs associated with returns.

How long after my order can I submit a return request?

Return requests must be made within 30 days of the date your order is delivered.